Top

FAQ

Product

Where are your products manufactured? Are you a manufacture or a reseller?

Why there is only 15 items on your website, do you have products other than those?

How is the quality?

Ordering and payment

Is your website secure?

Can I place the order over the phone?

What types of payment do you accept?

Do you charge sales Tax and duties?

Shipping & Delivery

How much do you charge for shipping? What are my delivery options?

How can I check the status of my order?

How long it will take to receive my order?

Can I change my shipping address after I place the order?

Will I get a call when the furniture is going to be delivered?

What happens if I miss my delivery appointment?

Can you deliver my furniture after certain date?

Do you ship to Hawaii, Alaska, and Puerto Rico?

Do you ship internationally?

Product Issue (shipping damage / defective)

What should I do if my shipment is damaged?

What should I do if the products are defective?

Returns, Refund & Cancellation

Can I return my order?

If I decide to return my order, what happens next?

What happens if I no longer have the packaging for the item?

Can I cancel an order?

Warranty

What Does this Warranty Cover?

How Long Does The Coverage Last?

What Will Camellia Do?

What Does This Warranty Not Cover?

How Do You Get Service?

Showroom

Do you have a showroom?