Shipping & Delivery
+ How much do you charge for shipping? What are my delivery options?
To ship products to the US & Canada, we charge a flat fee of $79 (standard shipping) no matter how large your ordered product is. You will also have an option to upgrade from standard to white glove delivery for an additional $100.
Some of the smaller sized products may be shipped for a flat fee of $19 using standard courier services. This charge will be reflected at checkout. Deliveries to some remote areas in Canada and the United States may be charged extra.
- Standard $79: Delivery to Ground floor/front door. Our delivery personnel will bring your items to the front door or the closest possible ground floor location (such as the lobby). They will not go upstairs or enter the residence (due to liability reasons).
- White glove delivery $179: Inside delivery/delivered to residence. The delivery team will bring your items into the room of your choice and will unpack them for you. They will not take the packaging material away as these may be needed in case of Returns.
+ How can I check the status of my order?
We normally ship furniture via our chosen courier, allowing us to track the shipment from origin to shipping address. The delivery service will contact you for an appointment.
For smaller items, we ship through a standard courier service, such as DHL or FedEx.
+ How long it will take to receive my order?
- In stock item: Once you place an order, your item is shipped within 3 business days from our warehouse. Depending on your location, it typically takes about 5-10 business days to arrive via ground shipping.
- Not in stock/custom item: After you receive a confirmation email from us, it takes 8-10 (pending customs clearance) weeks to be delivered.
+ Can I change my shipping address after I place the order?
Please contact us via email or phone to update your details. This can be done 24 hours prior to shipping your order. In the case that your shipment has already been dispatched, unfortunately you are not able to change the address for delivery. There will be an additional fee from the courier for re-delivery attempts.
+ Will I get a call when the furniture is going to be delivered?
Yes. Once the shipment reaches your local area, the delivery service will contact you to arrange a date and time to deliver the product. The available delivery time slots will depend on local delivery partner. Appointments will be available generally between Monday to Friday 9AM-5PM, but your local delivery partner may be able to accommodate times outside of this slot. If the item you ordered is a small sized and is being delivered by a standard courier service such as FedEx or DHL, you will not be given advance notice of the exact delivery time. You can always track this shipment online to know when it will reach you.
+ What happens if I miss my delivery appointment?
Our local delivery partner will be in touch with you in the event of a missed delivery. You will be contacted for a re-delivery time. Extra charges may apply.
+ Can you deliver my furniture after certain date?
Yes, we would be happy to accommodate you in this regard.
Once you have placed your order, please give us a call or simply reply to your order confirmation email and we can put the shipment on hold until otherwise stated by you. When you have a date ready, please contact us again with this information and we will ship the order accordingly.
+ Do you ship to Hawaii, Alaska, and Puerto Rico?
Yes! However, there is an additional shipping fee that varies based on your location and size of the order. Please contact our customer service team to inquire about the additional fees.
+ Do you ship internationally?
We currently only offer standard shipping to addresses in Canada and the continental US.